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Hello

Welcome to FS in Action, our monthly newsletter to keep you updated on the latest in financial services.

This month, I’m looking forward to attending Credit Week 2026 alongside my colleagues from Sopra Steria Financial Services, where we’re proud to be returning as a Knowledge Partner.

Taking place from 23 - 25 June 2026 at Celtic Manor Resort, Credit Week continues to be an important opportunity for the industry to come together to share insights and best practice, and to discuss the future of credit and collections.

Joining me across the three days will be Ross Purcell, Head of Financial Services Consulting, Chris Oakley, Head of Financial Crime Solutions and Joanna Finlay, Inclusive Transformation Lead. You’ll find us at stand 5, where we’ll be discussing how digital transformation can help organisations deliver better outcomes for both their business and their customers.

From improving fraud detection and supporting the identification of vulnerable customers, to enabling smarter and more effective debt recovery strategies, we’re focused on using technology to create more efficient, customer-centric services.

I’d be delighted to connect and explore the challenges and opportunities shaping the sector today. You can find out more about Credit Week, as well as book your tickets, here.
Tim Tomlinson
Executive Client Director
Sopra Steria Financial Services
Webinar: We're hosting "next wAIve: 1 hour to industrialise AI in Financial Services"

Join us for this European webinar where we'll be exploring how AI is entering a new phase of scalable, business-driven transformation across the financial services industry. The one-hour webinar will take place 26 June from 10 AM to 11 AM (BST).
REGISTER HERE
Blog: The economics of the fraud decision

Most fraud strategies over-focus on detection, ignoring the true cost of decisions like false declines, customer friction, and lost revenue.
Every fraud decision carries two costs: fraud losses and the often-unseen commercial impact of the control itself.
READ MORE
We're proud to have been an official sponsor of the QUALCO Cup 2026

From football and networking to fundraising and post-match celebrations, the QUALCO Cup is all about bringing the industry together for a brilliant cause, with all profits donated to QUALCO UK’s chosen charity, Momentum Children’s Charity.
READ MORE
Webinar recording: Reimagining financial health

Leaders from Sopra Steria, FinTech Scotland, the University of Glasgow, and a former lead associate at the FCA came together for a compelling discussion on how financial services can evolve to better support customer financial health.
WATCH HERE
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